{"id":12899,"date":"2022-01-26T22:37:31","date_gmt":"2022-01-27T03:37:31","guid":{"rendered":"https:\/\/acprotech.wpengine.com\/?page_id=12899"},"modified":"2022-01-27T01:06:00","modified_gmt":"2022-01-27T06:06:00","slug":"hvac-troubleshooter","status":"publish","type":"page","link":"https:\/\/acprotech.com\/hvac-troubleshooter\/","title":{"rendered":"HVAC Troubleshooter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12899\" class=\"elementor elementor-12899\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-396c821d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"396c821d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53cf78fa\" data-id=\"53cf78fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68e83a53 elementor-widget elementor-widget-shortcode\" data-id=\"68e83a53\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"hvac-troubleshooter-wrapper\">\n\n  \n \t\t\n\t<div class=\"ci-hvac-container has_image\" >\n\t\t \n\t\t<form class=\"hvac-troubleshooter-form\" method=\"post\" action=\"javascript:void(0)\" id=\"hvac-troubleshooter-form\">\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-1 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of problem are you having?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"what_problem\" class=\"tro-opt required decider\" value=\"ac-2\" id=\"ac\"\/> Air Conditioning<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"what_problem\" class=\"tro-opt required decider\" value=\"heat-101\" id=\"heat\"\/> Heating<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"nxt-step\" id=\"submit-step-1\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-2 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of Air Conditioner Problem are you having?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"ac_type\" class=\"tro-opt required decider\" value=\"notworking-3\" id=\"ac\"\/> My AC isn\u2019t working.<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"ac_type\" value=\"strangenoise-100\" class=\"tro-opt required decider\" id=\"heat\"\/> My AC is making a strange noise.<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-1\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-2\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-3 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>This can be Caused by your Thermostat:<\/h3>\n\n\t\t\t\t\t<h4>Solution: <\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Make sure your thermostat is turned On<\/li>\n\t\t\t\t\t\t<li>Set 3 degrees below room temperature<\/li>\n\t\t\t\t\t\t<li>Turn Cool, not fan or heat<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t\t\t<p>If the thermostat screen is blank, then the battery is dead.  Replace the battery.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"yes_no\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"yes_no\" value=\"no-6\" class=\"tro-opt required decider\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-2\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-3\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-6 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>Your Air Filter May be Dirty.<\/h3>\n\t\t\t\t\t<p>Check yours and change if visibly dirty<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"yes_no_\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"yes_no_\" value=\"no-7\" class=\"tro-opt required decider\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-3\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-6\"  >Next &raquo;<\/button> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-7 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is your outdoor unit running?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"_yes_no_\" class=\"tro-opt required decider\" value=\"ounit-16\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"_yes_no_\" class=\"tro-opt required decider\" value=\"ounit-8\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-6\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-6\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-8 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>Your AC\u2019s circuit breaker may have been tripped:<\/h3>\n\n\t\t\t\t\t<h4>Here\u2019s what to do: <\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Find your breaker box and look for the circuit labeled \u201cair conditioner\u201d<\/li>\n\t\t\t\t\t\t<li>Try flipping that circuit to \u201coff\u201d and then \u201con\u201d<\/li>\n\t\t\t\t\t\t<li>Give your air conditioner a couple minutes and see if it comes on now<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"yyes_no\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"yyes_no\" value=\"no-9\" class=\"tro-opt required decider\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-7\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-8\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-9 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there air coming out of your vents?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"_yes_No_\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"_yes_No_\" class=\"tro-opt required decider\" value=\"ounit-10\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-8\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-9\"  >Next &raquo;<\/button> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-10 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there Ice on your Outdoor Unit?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"_YN\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"_YN\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-9\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-16 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there air coming out of your vents?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"YN\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"YN\" class=\"tro-opt required decider\" value=\"ounit-17\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-7\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-16\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-17 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there Ice on your Outdoor Unit?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"_YN\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"ac\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"_YN\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"heat\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-16\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-17\"  >Next &raquo;<\/button> \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-5 ci-hvac-solved hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"\">\n\t\t\t\t\n\t\t\t\t\t<h1>Awesome!! <\/h1>\n\t\t\t\t\t<p>Glad we were able to help you solve your problem. We\u2019ll be here if you need us again.<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-2\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-100 ci-hvac-failure hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<h2>Sounds like you need expert care.<\/h2>\n\t\t\t\t<p>Please turn off your system and get professional help.<\/p>\n\t\t\t\t\n\t\t\t\t<a class=\"schedule-a\" href=\"\">Schedule your repair appointment<\/a>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-2\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-101 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of heating problem are you having?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heating_problem\" class=\"tro-opt required decider\" value=\"notworking-102\" id=\"heaterworking\"\/> My heater isn't working<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heating_problem\" value=\"strangenoise-103\" class=\"tro-opt required decider\" id=\"strangenoise-103\"\/> My heater is making a strange noise<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heating_problem\" value=\"strangesmell-104\" class=\"tro-opt required decider\" id=\"strangesmell-104\"\/> There's a strange smell when my heater runs<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-1\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-101\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-102 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of heater do you have?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heater_type\" class=\"tro-opt required decider\" value=\"notworking-1021\" id=\"gasfurnace\"\/> Gas Furnace<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heater_type\" class=\"tro-opt required decider\" value=\"hpump-1022\" id=\"hpump\"\/> Heat Pump<\/label>\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-101\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-102\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-1021 hvac-query ci-inner-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>This can be Caused by your Thermostat:<\/h3>\n\n\t\t\t\t\t<h4>Solution: <\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Make sure your thermostat is turned On<\/li>\n\t\t\t\t\t\t<li>Set 3 degrees below room temperature<\/li>\n\t\t\t\t\t\t<li>Turn Cool, not fan or heat<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t\t\t<p>If the thermostat screen is blank, then the battery is dead.  Replace the battery.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_thermo\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"heeat-yes\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_thermo\" value=\"no-10212\" class=\"tro-opt required decider\" id=\"heeeat-no\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-102\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-1021\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-1022 hvac-query ci-inner-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>This can be Caused by your Thermostat:<\/h3>\n\n\t\t\t\t\t<h4>Solution: <\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Make sure your thermostat is turned On<\/li>\n\t\t\t\t\t\t<li>Set 3 degrees below room temperature<\/li>\n\t\t\t\t\t\t<li>Turn Cool, not fan or heat<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t\t\t<p>If the thermostat screen is blank, then the battery is dead.  Replace the battery.<\/p>\n\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_thermo__\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"heat-yes\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_thermo__\" value=\"no-10222\" class=\"tro-opt required decider\" id=\"heat-no\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-102\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-1022\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-10212 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What best describes your heating problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_bestdesc\" class=\"tro-opt required decider\" value=\"noair-102121\" id=\"noair\"\/> No air is coming out of the vents<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_bestdesc\" class=\"tro-opt required decider\" value=\"notwarm-100\" id=\"notwarm\"\/> Air is coming out of the vents, but it's not warm<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-1021\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10212\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-102121 hvac-query ci-inner-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>Make sure power is getting to the furnace<\/h3>\n\n\t\t\t\t\t<h4>Try this: <\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Check your home\u2019s electrical panel. Flip the furnace\u2019s circuit to \u201coff\u201d and then \u201con\u201d again.<\/li>\n\t\t\t\t\t\t<li>Look for a switch (like a light switch) near your furnace and make sure it is set to \"on\".<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"power_soln\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"psoln\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"power_soln\" value=\"no-100\" class=\"tro-opt required decider\" id=\"posln_no\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-10212\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-102121\"> Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-10222 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is your outdoor unit running?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_ounit\" class=\"tro-opt required decider\" value=\"ounit-10222_1\" id=\"heat_ounit_run\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_ounit\" class=\"tro-opt required decider\" value=\"ounit-10222_2\" id=\"heat_ounit_run_n\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-1022\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10222\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-10222_1 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there ice on your outdoor unit?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_ounitice\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"ounit_ice_y\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_ounitice\" class=\"tro-opt required decider\" value=\"ouniit-100\" id=\"ounit_ice_n\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-10222\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10222_1\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div id=\"\" class=\"inner-wrapper-10222_2 hvac-query ci-inner-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>Your heat pump\u2019s circuit breaker may have been tripped.<\/h3>\n\n\t\t\t\t\t<h4>Here\u2019s what to do:<\/h4>\n\t\t\t\t\t<ul>\n\t\t\t\t\t\t<li>Find your breaker box and look for the circuit labeled \u201cheat pump\u201d or \u201cair conditioner\u201d.<\/li>\n\t\t\t\t\t\t<li>Try flipping that circuit to \u201coff\u201d and then \u201con\u201d.<\/li>\n\t\t\t\t\t\t<li>Give your heat pump a couple minutes and see if it comes on now.<\/li>\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<p><b>Note:<\/b> If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ci-hvac-question\">Did that solve your problem?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"cb_soln\" class=\"tro-opt required decider\" value=\"yes-5\" id=\"CB_soln\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"cb_soln\" value=\"no-10222_2_2\" class=\"tro-opt required decider\" id=\"CBsln_no\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-10222\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10222_2\"> Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-10222_2_2 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is there ice on your outdoor unit?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"heat_ounitice_\" class=\"tro-opt required decider\" value=\"ounit-100\" id=\"hounit_ice_y\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"heat_ounitice_\" class=\"tro-opt required decider\" value=\"ouniit-100\" id=\"hounit_ice_n\"\/> No<\/label>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-10222_2\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-10222_2_2\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div id=\"\" class=\"inner-wrapper-103 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Is the noise coming from the outside or inside unit?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"is_noise_coming\" class=\"tro-opt required decider\" value=\"inside-100\" id=\"inside\"\/> Inside<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"is_noise_coming\" class=\"tro-opt required decider\" value=\"outside-103_2\" id=\"outside\"\/> Outside<\/label>\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-101\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-103\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-103_2 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of heater do you have?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"whattt_heater_type\" class=\"tro-opt required decider\" value=\"gas-100\" id=\"ggas_furnace\"\/> Gas Furnace<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"whattt_heater_type\" class=\"tro-opt required decider\" value=\"hpump-103_2_2\" id=\"hh_pump\"\/> Heat Pump<\/label>\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-103\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-103_2\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-103_2_2 hvac-query ci-inner-wrapper\">\n\t\t\t\t\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\n\t\t\t\t\t<h3>Is there steam coming from the unit, as well?<\/h3>\n\n\t\t\t\t\t<h4>Here\u2019s what to do:<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<p>This is your heat pump's normal defrost mode.<\/p>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-103_2\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-104 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">What type of smell?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"smell_type\" class=\"tro-opt required decider\" value=\"smell-104_1\" id=\"burning_smell\"\/> Burning Smell<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"smell_type\" class=\"tro-opt required decider\" value=\"smell-104_2\" id=\"gas_smell\"\/> Gas (rotten eggs)<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"smell_type\" class=\"tro-opt required decider\" value=\"smell-104_3\" id=\"dirty_smell\"\/> A moldy smell (like a dirty sock or locker room)<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"smell_type\" class=\"tro-opt required decider\" value=\"smell-100\" id=\"other_smell\"\/> Other<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-101\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-104\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-104_1 hvac-query ci-inner-wrapper\">\n\t\t\t\n\t\t\t\t<div class=\"ci-hvac-question\">Did you just turn your heater on for the first time this winter?<\/div>\t\n\t\t\t\t<div class=\"ci-hvac-options\">\n\t\t\t\t\n\t\t\t\t\t<label><input checked type=\"radio\" name=\"turn_on\" class=\"tro-opt required decider\" value=\"turn_on-104_1_1\" id=\"just_turn_on_yes\"\/> Yes<\/label>\n\t\t\t\t\t<label><input type=\"radio\" name=\"turn_on\" class=\"tro-opt required decider\" value=\"turn_on-100\" id=\"just_turn_on_no\"\/> No<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-104\"  > &laquo; Back<\/button> <button class=\"nxt-step\" id=\"submit-step-104_1\"  >Next &raquo;<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-104_1_1 hvac-query ci-inner-wrapper\">\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\t<h3>This is likely normal.<\/h3>\n\t\t\t\t\t<p>The smell should go away in a few minutes.<\/p>\n\t\t\t\t\t<p>Contact us if the smell persists.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-104_1\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\n\t\t\t<div class=\"inner-wrapper-104_2 hvac-query ci-inner-wrapper\">\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\t<h3>Turn off your furnace now!<\/h3>\n\t\t\t\t\t<p>There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-104\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"inner-wrapper-104_3 hvac-query ci-inner-wrapper\">\n\t\t\t\t<div class=\"ci-hvac-soln\">\n\t\t\t\t\t<h3>You need your regular maintenance<\/h3>\n\t\t\t\t\t<p>This is usually caused by a dirty coil and\/or lack of regular maintenance on your heater.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"tro-btns\">\n\t\t\t\t\t<button class=\"back-step\" id=\"back-104\"  > &laquo; Back<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/form>\n\t<\/div>\n\t\n\t\t\t<div id=\"expert_image_div\">\n\t\t\t<img decoding=\"async\" id=\"expert-image\" src=\"https:\/\/acprotech.com\/wp-content\/plugins\/hvac-troubleshooter-2\/front\/..\/img\/default-img.png\" \/>\n\t\t<\/div>\t\n\t\t\n\t\t\n\t<div class=\"hvac-clearfix\"><\/div>\n \n \n<\/div>\n<div class=\"hvac-clearfix\"><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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